Mistake 2: IT SUPPORT - 6 Costly Mistakes When Rolling Out Google Workspace — and How to Avoid Them

Depending on your IT Help Desk to optimize operations and workflows for the employees typically doesn't work. It's not their job; neither are they usually trained for it. Their job is to make sure that tech issues are fixed. Expecting them to consult with users on their or their teams' day-to-day workflows is setting the up for failure and will lead to dissatisfaction with IT and the tools they deployed.

While it is not your IT Help Desk's job to come up with team and individual processes and workflows, optimize them, or translate your legacy system's workflows into the #GoogleWorkspace world, you can still facilitate them: allow the users to have access to consultations with an expert.

Can't find certain emails in your Gmail inbox?

Today's post and video were inspired by my clients. Talking to them, I realized that being aware of how Gmail works under the hood is key to taming your inbox. So we will talk about lost emails and what's under the hood in Gmail. What I am about to share applies to both the paid and the free version of Gmail or Google Workspace accounts.

Time and time again I have heard from clients that some emails seem to have disappeared from their Gmails. 99% of the time, we can find them.

💎 Watch the video to see how we go about locating lost emails.

Need help with Google Workspace? Schedule a Discovery Session:

https://www.kloudgem.com/contact-us 

KloudGem tips: 

https://www.kloudgem.com/follow-resources/newsletter 

Mistake 1: TRAINING - 6 Costly Mistakes When Rolling Out Google Workspace — and How to Avoid Them

Part of software rollout is of course training, but generic, cookie-cutter training for your users just doesn't cut it. Not only will your employees not remember what they learned, but they won't be able to use the tools well for their specific business needs, because effective learning takes place when there is a need where the learning can be immediately applied. 

Your users need to only know about tools and features of tools that are enabled for your organization (avoid overwhelm). At the same time, they also need to know about policies that are not necessarily visible to them, yet can affect their work or are expectations that they need to conform to. One example of such an area is external sharing: most people want to do what's best for their organization, so communicating safe information sharing best practices and related behavioral expectations can make your users allies of your IT Security Team.

 

6 Costly Mistakes When Rolling Out Google Workspace — and How to Avoid Them

With this post we are starting a series of posts about expensive mistakes that companies can make when rolling out Google Workspace, and we'll share ways you can avoid the pitfalls.

These are the areas we'll address:

🤸🏻 Training

💻 IT Support

📢 Feedback

🗃️ Storage

🔗 Microsoft and Google Tools

✅ IT KPIs

 

Cost savings on eSignature software

One of the most important pieces of technology a business needs is an electronic signature software for contracts. And this functionality is now part of Google Workspace!

Sending contracts for electronic signature has become the norm, and I want to show how this can now be done directly in Google Workspace.

💎 Watch the video.

And the best part: you can reuse your template Doc over and over and over. 

For more information about which Google Workspace editions have this electronic signature capability, and to read Google's terms, visit the resources below: 

https://workspace.google.com/resources/esignature/ 

https://support.google.com/docs/answer/12315692?hl=en  

(You or your system admin will need to enable the eSignature feature.)

👉 Try it! It's fast and simple.

Need help with Google Workspace? Schedule a Discovery Session:

https://www.kloudgem.com/contact-us 

KloudGem tips: 

https://www.kloudgem.com/follow-resources/newsletter 

KloudGem Intro

Has your company migrated to Google Workspace? Are your people still struggling with it, and flooding your IT Help Desk with tickets? KloudGem can pick up where the job of your Help Desk ends: 

💎 we consult with users to reimagine their workflows within the Google Workspace ecosystem,

and 

💎 as necessary also work with them and your IT Team to provide custom-tailored training and company-specific guidance, so that your IT Team and your company can reap the intended cost- and productivity benefits of working in Google Workspace.

🎥 Watch the KloudGem Intro Video

Need help with Google Workspace?

https://www.kloudgem.com/contact-us 

KloudGem tips: 

https://www.kloudgem.com/follow-resources/newsletter 

Embed your video camera feed and record in Google Slides

When you do presentations, if you use a deck, you might distribute the deck for reference, but how can you ensure that people will actually remember what you said about the slides?

➡️ Enter: video feed recordings in Google Slides.

In today's video, I talk about how to embed a video feed into Google Slides so people can see you in-context, and how to record it as a video.

💎 Watch the video to see how you can take your Google Slides to the next level.

Try it! Your audience will be asking how you did this! 😲

Need help with Google Workspace? Schedule a Discovery Session:

https://www.kloudgem.com/contact-us 

KloudGem tips: 

https://www.kloudgem.com/follow-resources/newsletter