In the life of companies, software is meant to empower people and speed up processes, not hinder. Yet, a common pitfall is the misalignment between software capabilities and actual user needs. This gap can lead to frustration, decreased productivity, and ultimately, impact the bottom line.
Conducting regular gap analyses is crucial to bridging this divide. By actively listening to user feedback and understanding their workflows, organizations can ensure that the software they invest in truly meets the needs of their teams.
Remember, no software is perfect. No software fits 100% of the needs of the users. We will always need to find the closest-to-optimal software and strive to close the gaps and unlock the full potential of our software investments!
Gaps can be closed by:
👉 Consults with users
👉 Trainings for the users: tool, workflow, team, or onboarding training
👉 Developing new features that round out the experience of the core software
👉 Adding auxiliary software
👉 And in some cases, actually replacing the software
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