Metrics to assess the success of a software rollout

When an organization starts using Google Workspace (or any new platform, really), it's important for the IT department to establish metrics that can help assess the success of the new tools.

These metrics can include the more easily accessible: 

📊 How many active users there are for the tools, compared to the overall users who are supposed to be using the tools.

But they can also include metrics that are a bit more nuanced, like: 

📊 IT expenditures prior to and after the adoption of Google Workspace:

💎 Hardware costs (servers, laptops/desktops, etc.)

💎 Storage costs --  surprisingly, this metric is only somewhat controllable by IT, and very much dependent on user behavior

💎 Support tickets

💎 User satisfaction

💎 Change in ratio of use of approved vs. not approved applications (and cost ramifications) -- this metric is also dependent on whether the users are  fully aware of the tools' capabilities

💎 In some organizations, the time to accomplish tasks and projects can be measured 

❓ Are there other metrics you use?

Don't forget that costs can be reduced by increasing the dexterity with which employees and their teams use the tools. Customized workflow consultations can help significantly. KloudGem LLC is here to help.